When we discovered that one of the nation’s largest automakers was refusing to buy back cars with potentially dangerous safety defects, we started asking questions.
The objective of this story was to educate drivers about their rights when dealers can’t diagnose or repair a problem.
Unfortunately, we discovered that car owners in California do not have the right to require a car maker to buy back a car with a defect that it cannot fix (outside of the perimeters of Lemon Law). However, because of our investigation and story, Ford ultimately agreed to buy back the car featured in our report.